Welcome to the Hoibos Wash FAQ section, where you’ll find answers to the most commonly asked questions about our machines, services, and policies. Whether you’re looking for details on payment options, machine operations, troubleshooting, or maintenance, our FAQ provides quick and clear guidance to ensure a seamless experience. If you need further assistance, don’t hesitate to contact our customer service team on help@hoiboswash.gr.
STEP ONE
Empty the pockets of your clothes.
STEP TWO
Put the laundry in the washing machine.
STEP THREE
Detergent is included. You don't need to add it.
STEP FOUR
Close the door.
STEP FIVE
Select the wash or dry cycle.
STEP SIX
Pay by credit card, contactless, Google Pay or Apple Pay
STEP SEVEN
Press start on the machine.
Yes, users are expected to leave the machines and the surrounding area clean after use. Failure to do so may result in additional charges or loss of access to the facilities.
Yes, loads must be at least one-third full before starting a cycle to ensure energy and water efficiency, in line with sustainability guidelines.
Currently, we do not offer reservations, but machines are frequently available due to their quick cycle times.
Rest assured, your laundry is secure while using Hoibos Wash machines. The machine door remains locked throughout the wash cycle, ensuring no one can access your items.
For added convenience, you can opt for our free SMS alert service, which notifies you a few minutes before the end of your wash cycle. This allows you to retrieve your laundry promptly and at your leisure.
At Hoibos Wash, your peace of mind and convenience are our priorities.
Yes, payment is required upfront. Refunds are not guaranteed but may be issued in case of machine malfunction not caused by user error.
If you encounter any problems with payment, washing machines, or dryers at Hoibos Wash, our customer service team is here to help.
Our team is committed to resolving your issues promptly to ensure your experience is as seamless as possible.
Refunds can be requested by contacting customer service with proof of payment and details of the issue at help@hoiboswash.gr
At Hoibos Wash, our pricing is designed to be both affordable and flexible:
Wash Cycle: Prices range is €6 for 12 kg, and detergent is included for your convenience.
Additional Options: You can enhance your wash with optional services such as pre-wash, fabric softener, disinfectant, and disinfectant fabric softener.
Drying:The cost for 15 minutes of drying (up to 12 kg capacity) is just €3. The cost for 30 minutes of drying (up to 12 kg capacity) is just €4. The cost for 45 minutes of drying (up to 12 kg capacity) is just €6. The cost for 60 minutes of drying (up to 12 kg capacity) is just €8.
Enjoy clean, fresh laundry with options that suit your needs and budget.
Customers must follow the instructions provided on the machines. Overloading or misuse of the machines can cause damage, and users may be held responsible for repair costs.
No, Hoibos Wash is not liable for any damage to clothing, items, or materials caused by improper machine use or failure to follow the instructions.
Our machines are available 24/7 and 365 days for your convenience.
All our machines use eco-friendly, high-quality detergents that are safe for all fabrics.
At Hoibos Wash, we aim to provide flexible and convenient payment options:
We strive to make your laundry experience seamless and accessible with multiple payment options.
Report any issues with the machines immediately through the provided support contacts at help@hoiboswash.gr. Do not attempt to repair the machines yourself.
If your clothes get damaged during the wash or dry cycle, it is important to follow the care instructions provided on the clothing labels to ensure proper handling during washing and drying. If damage still occurs despite following these guidelines, you should promptly contact our customer service team at (+30) 6972246747 or email help@hoiboswash.gr to report the issue.
Once we receive your report, we will thoroughly investigate the matter to determine the cause and work with you to resolve the problem. Your satisfaction is our priority, and we are committed to ensuring the best experience with our services.
At Hoibos Wash laundromats, you can wash a wide range of laundry items, including clothes, household linens, duvets, and cushions. To ensure the best care for your items, please follow the care instructions on the labels.
Our machines offer customizable temperature settings to accommodate the sensitivity of different fabrics. However, for hygiene and safety reasons, it is strictly prohibited to wash and dry pet accessories in our laundromats.
Keep your laundry experience convenient and effective with Hoibos Wash!
At Hoibos Wash laundromats, we offer three temperature options to cater to your laundry needs:
You can also customize your wash by adding options such as pre-wash for heavily soiled items, fabric softener, disinfectant, or disinfectant fabric softener.
Our machines are designed to give you the flexibility to care for your laundry professionally and efficiently.
At Hoibos Wash, we value our team members and believe in fostering a supportive, rewarding work environment. By joining our team, you'll enjoy opportunities for professional growth, and a chance to work with cutting-edge equipment in a fast-paced industry. Plus, you'll be part of a company that prides itself on delivering excellent service and making a positive impact in local communities.